We hope this overview of our billing process helps you understand how we bill and why you may be sent notifications, statements or friendly reminders.

1. Monthly Invoices - We send you a monthly invoice within the first 3 working days of each month. These invoices are automatically created by our billing system that integrates directly with your site to work out the charges.

For information on pricing please see your product website's pricing page e.g. www.churchinsight.com/pricing

2. Payment - You need to have done 1 of two things:

1. Added a card to your Web Office (the admin area of your site). For details on how to do this click here
2. Submitted a Standing Order Mandate to your bank (UK ONLY). There is a £5+VAT charge for this (see why here). You can only do this by contacting us first to get the mandate form. As the Standing Order Mandate may not cover the total bill (see 'Why is my bill higher than expected?) you will need to manually send us another payment to make sure the total bill is paid. This is more work for both of us and that's why we love people paying by card.

If you do not make a payment early in the month you risk having your site closed and your access suspended - We really don't want that to happen!

3. Payment Reminders - If you do not completely pay your invoice after 8 days, our automated credit control system will send you a friendly email to remind you that it needs to be paid. You will get a reminder if the full invoice amount is due, or if there has only been a partial payment made. Basically, if you owe any money...

If you still do not pay, you will get a 2nd and 3rd reminder followed by a 'Final Demand' email, each at 7 day intervals.

The idea is is that you submit card details so you never get reminders!

4. Monthly Statements - If you have a balance owed to us on your account around the middle of each month, we send a statement to you by email so you can see the status of the account. If you have any questions about it just send us an email.

5. Site Suspension - (We hate this bit) If you have last month's bill unpaid, and we have not received payment for the current months bill by the 10th of the current month we will send an email to all the site administrators letting you know that we will need to suspend access to the site (other than the add card details screen) on the 15th of the month if we have not received payment by then.

We will give the site a new address so it will not be live to the public. If payment is not made by the 25th of the month, the account will be closed and the site removed completely.

--We really want to avoid this, that's why between the first of the month and a suspension warning we give you 6 emails about the invoice before you receive the next invoice, and another 2 for that one--